Frequently Asked Questions
Find answers regarding ordering, deposits, delivery times, free gifts, and custom product requests to your liking.
Product
By Midi's products are primarily made from fabrics, often combined with lace, faux leather, or other decorative materials depending on the design.
Depending on the model, some By Midi bags can fit an iPad or a 13-inch laptop. If you need a larger size, By Midi can customize the size to fit your device.
The actual colors may differ slightly from the images on the website due to lighting conditions during photography and how colors are displayed on different devices or screens.
Ready-made products are pre-finished samples by By Midi in limited quantities and may be delivered sooner, but usually do not support customization. Pre-ordered products will be made after you place your order and can be customized in some details according to your requirements.
Custom / Made to order
Yes. By Midi accepts product customization requests, such as color, size, or certain design details. The feasibility of this will depend on the specific design and requirements.
Yes. You can request customization of the product's color, size, or other details. The feasibility of this will depend on the specific design and requirements.
Yes. You can submit sample images or design ideas through the page. Contact. By Midi will review your request and discuss the feasibility of implementing it further with you.
Most basic custom requests will not incur additional costs or will only have a small surcharge. If there are any additional costs, By Midi will inform and confirm them with you before proceeding.
Pre-order
Typically, pre-ordered products will be completed within approximately... 4–5 business days. The delivery time may vary slightly depending on the product model and your customization requirements.
Yes, it's possible. In some cases, By Midi may complete the product earlier than expected, depending on the order status and progress at that time.
Order & Payment
Currently, By Midi supports payment via Bank transfer (Internet Banking) Transfer the money to the shop's account. Transfer details will be provided when you confirm your order.
To confirm your order, By Midi applies the following deposit amount:
- For orders under 300,000 VND: deposit 40% the order value.
- For orders of 300,000 VND or more: a deposit of 30% equals the order value.
The remaining balance will be paid before By Midi hands over the product to the shipping company.
The deposit helps By Midi confirm your order and prepare the product according to your specifications.
You can change or add to your requirements within the first day after placing your order. By Midi will update you on the progress so you can easily track the completion of your product.
Delivery
By Midi offers nationwide delivery. Delivery time will depend on the delivery area and the shipping carrier. After your order is handed over to the shipping carrier, By Midi will send you a tracking number so you can easily monitor your order's progress.
By Midi offers free shipping for orders from 500,000 VND or more. The specific fee will depend on the delivery area and the shipping company.
After your order is handed over to the shipping company, By Midi will send you a tracking number so you can monitor its progress and estimated delivery time.
